Shipping and Return/Exchange Policy
Thank you for choosing TESCO Metering. We are committed to providing a smooth shopping experience, from order fulfillment to returns and exchanges. Please review this policy to understand our procedures. By making a purchase on our website, you agree to the terms outlined below.
Order Fulfillment & Shipping
Order Processing Time
- Orders are typically processed within 1 to 3 business days from the date of purchase.
- Business days are Monday through Friday, excluding holidays.
Order Confirmation
- After placing an order, you will receive a confirmation email with details of your purchase.
- Please review the confirmation and contact our customer service immediately if there are any discrepancies.
Shipping Methods & Costs
- Online orders placed in the continental US will be shipped FOB Shipping Point via UPS Ground and will incur a $20 flat rate shipping fee. For orders placed via salesorders@tescometering.com or through a salesperson shipping cost will be calculated based on the selected method (standard or expedited) and destination.
- Free shipping may be available for orders meeting specific criteria—please check our website for promotions.
Shipment Tracking
- Once shipped, you will receive a confirmation email with tracking information to monitor your order’s progress.
Delivery Time
- Delivery times vary depending on the shipping method and destination.
- While we strive to meet estimated delivery times, unforeseen circumstances (weather, carrier delays, etc.) may impact delivery.
International Shipping
- We offer international shipping to select countries.
- Customers are responsible for customs duties, taxes, and fees associated with their order.
- Click here to request a quote for shipping to your location.
- Canadian Customers: please email our Canadian Company, Mesurina, with product details at mesurina@mesurina.com.
Order Changes & Cancellations
- Changes or cancellations can be made within 3 hours of order placement. After this period, orders are considered final.
Backorders
- In the rare event an item is out of stock, we will notify you. You may choose to wait or select an alternative product.
Returns/Exchanges
Eligibility for Returns/Exchanges
- Returns/exchanges are accepted within 10 days of the original purchase date. No refunds will be given; credit memos for future purchases will be issued. You will have one year to use the credit memo.
- Items must be unused, in original condition, and with all packaging intact.
Process for Returns & Exchanges
- Contact our customer support team at info@tescometering.com or 215.228.0500.
- Provide your order number, item name, and reason for return or exchange.
- Ship the item back using a trackable shipping method (recommended).
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
Refunds/Credit Memo
- TESCO does not offer refunds. If the product is deemed defective, we will do everything to repair it or will offer a replacement product.
- If a refund is issued due to a defective product, we will issue a credit memo towards future orders. You will have one year to use the credit memo.
- If a non-defective product is returned, customers will receive a credit memo, minus a 25% restocking fee. You will have one year to use the credit memo.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the product.
- We will provide instructions for returning the item and offer either a replacement or a credit memo for a future purchase. You will have one year to use the credit memo.
Non-Returnable Items
- Custom-printed meter seals and special made-to-order items cannot be returned.
Policy Changes
This policy is subject to change without notice. Updates will be reflected on our website.
For any questions, contact TESCO Metering Customer Support at: info@tescometering.com or 215.228.0500.
Thank you for choosing TESCO Metering for your metering needs!
Download TESCO Shipping and Return/Exchange Policy Here!